Contact & Support

The fastest way to reach OCTNE for product questions, bugs, refunds, or moderation appeals is support@octne.com. Our team replies within two business days for general inquiries.

By topic

• Product help, bugs, account access, refunds — support@octne.com
• Privacy, copyright, trademark, terms, takedowns — legal@octne.com
• Press & partnerships — press@octne.com

What to include

For the fastest response, include your username, the URL of the post or page in question, what you expected to happen, and what actually happened. Screenshots help. For account access issues, send from the email address on your OCTNE account so we can verify it's you.

Status and outages

If something seems broken across the platform, check OCTNE's social channels for status updates before opening a ticket. Outages affecting many users are usually announced there first.

Security disclosures

If you've identified a security vulnerability, please email security@octne.com with details and a proof of concept. Don't exploit the vulnerability beyond what's necessary to demonstrate it. We acknowledge credible reports within 72 hours.